From insights to measurable impact powered by UX design and AI
We help organizations make better and faster decisions by combining deep research, strategic design, and AI to solve real problems and drive meaningful change.
Trusted by Fortune 500 companies worldwide
WEConnect International Women-Owned Business certified
LGPD Data Guide verified company
13+ years focused on research, design, and transformation.
Operating across Brazil, LATAM, United States, and Europe
Elderly Customer Service Benchmark in Bank Branches
Context
A financial institution needed to deeply understand how leading banks structured in-person service for the elderly customer base on benefit payment days, across different regional contexts.
What We Did
Combined deep desk research with ethnographic visits to 15+ branches across multiple regions during benefit payment days. Analyzed accessibility, communication, queue management and full physical journey.
Results
36 improvement opportunities mapped for the 60+ audience
Comparative benchmark across institutions with 12+ experience criteria
Up to 40% waiting time reduction observed with pre-opening ticket distribution
A healthcare organization needed to improve efficiency, reduce regulatory risk and prioritize automation opportunities across a complex Contact Center operation.
What We Did
Mapped 8 critical journeys end-to-end, ran deep qualitative research with 40+ agents, audited tools and systems, and built a prioritized 18-month roadmap of improvements.
Results
100+ inefficiency points mapped across 8 critical journeys
Projected 40–50% reduction in average handling time
35% reduction in regulatory risk via process standardization
UX research in beverages for a global multinational
13 countries · 5 continents · 60+ establishments
Consumer Goods (FMCG)
Global Field Research for a B2B Marketplace
Context
A major beverage multinational, present in 100+ countries, sought to expand its digital B2B marketplace into new international territories with distinct cultural, economic and operational characteristics.
What We Did
Conducted in-person ethnographic research across 13 countries and 5 continents. Visited 60+ establishments: small retailers, corner shops, wholesalers and neighborhood points of sale. Mapped purchase behaviors, intermediary roles and digitalization barriers in each market.
Results
39 optimization opportunities identified across 13 countries and 5 continents
Our approach integrates research, design, and transformation through hybrid systems where human expertise and AI agents work together.
What We Do
Our Services
Research
When you need clarity to focus on the right problems and move forward with confidence
We uncover what matters through user research, behavioral analysis, and AI-assisted insights.
Turning complexity into actionable understanding that reveals real problems worth solving.
Outcome
Clear understanding of user needs, behaviors, and opportunities that guide strategic decisions
Methods
Precise Recruitment
User Research
Ethnographic Studies
Customer Journey Mapping
Data Analysis
AI-assisted Research
Behavioral Data Modeling
Design
When you need to build or improve products, services, and experiences that actually work
We design products, services, and processes from concept to prototype.
We combine human creativity and AI to shape experiences, workflows, and systems that are useful, usable, and scalable.
Outcome
Tangible solutions that solve real problems and drive measurable business results
Methods
UX Design
Service Design
Product Design
Product Concept
Product Strategy
Prototyping
Usability Testing
AI Product Design
Conversational Interfaces
AI Prototyping
Workflow & Process Design
Transformation
When you need to scale better decisions, processes, and ways of working across your organization
We drive organizational transformation by embedding innovation, UX maturity, and AI capabilities into ways of working.
Outcome
Organizations with strong UX and AI capabilities and empowered teams
Methods
Digital Transformation
Innovation Workshops
Team Enablement
Change Management
Strategic Planning
OKR Workshops
UX Maturity Development
AI Enablement
AI Strategy
Human + AI Workflows
About Us
Design the present to change the future
Sensorama is a Brazilian women-led innovation consultancy specializing in UX design, research, and AI.
We are a global team with Brazilian roots, working across cultures and bringing together diverse perspectives to solve complex challenges.
We believe the best solutions come from collaboration, not imposition. That's why we work side by side with our clients, combining deep UX research, strategic design, and AI to create meaningful and lasting change.
Our strength is not only in what we deliver, but in how we operate.
From insight to action
We turn complexity into clear direction, delivering structured roadmaps that guide real decisions.
Precise Recruitment
We design recruitment as a strategy, with predefined paths and adaptations, ensuring speed and results.
Built to adapt, designed to deliver
Senior team, partner-led, with flexible execution and strong outcomes.
Start a conversation
Let's work together?
Ready to turn insights into impact? Talk to our team about your innovation challenges.
